Refund policy
REFUND POLICY – RELIFION™
1. Overview
We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
2. 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Proof of purchase is required
3. How to Request a Return
To start a return, contact us at:
Returns must be approved before being sent.
4. Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for lost returns.
5. Refunds
Once your return is received and inspected:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Please note that it may take additional time for your bank or payment provider to process the refund.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 7 days
- Provide photos of the issue
We will resolve the issue as quickly as possible.
7. Cancellations
Orders can only be canceled within 2 hours of purchase.
After this time, orders are processed and cannot be canceled.
8. EU 14-Day Cooling-Off Period
If your order is shipped to the European Union:
You have the right to cancel or return your order within 14 days, without providing a reason.
9. Additional Notes
In some cases, we may offer a partial refund without requiring a return, depending on the situation.
10. Contact
For any questions: